ING - servicepunt - Amsterdam

Maria Maia de Loureiro

Unhelpful. I tried to create an account online twice and it kept giving me an error message. Called customer service and the lady was nice but said that they could not help me and I would need to try to do it again online. Once I retried to create an account online I was informed to go the a branch. I went to a branch (Kinkerstraat) and not only was the lady there rude like I was disturbing her but also she couldn’t help me just saying that there was an error message on system that she could not create an account. She just told me to go there later or another day.
Unbelievable the amount of effort and time just to create an account. Wonder how the service will be once you have an account.

Ronald Werner

I had to cancel my ING account, since I am not living in the NL, and after the passing away of my mother I had nobody anymore to take care of my banking business.
The two ladies in the shop were very helpfull, patient and polite. Even though there were some problems underway, they didn't give up and finally managed to complete the proces.
I am very satisfied with this ING-servicepunt and their employees.

Tilman D.

Had technical problems creating a new account. Stopped by without an appointment and was helped instantly and very professional by two kind ladies. Recommended!

Salma

Zeer slecht, ben er geweest alleen om te horen dat ze hun werk niet goed doen (na anderhalf uur te hebben gewacht) omdat de werkdruk ERG HOOG IS voor alleen 1 dame. en ik nu opnieuw moet gaan omdat ze der werk niet goed heeft gedaan. en als plus krijg ik nog een brute dame genaamd Manisha die me slecht te woord staat aan de telefoon.. als je een attitude hebt moet je niet bij een callcenter werken

Philipp B.

Went there to get the password of my account reset, because customer service told me on the phone they can only do it via the servicepunt. The lady was friendly but didn't do anything. She ensured me after 5 business days I will get the password in my mailbox. Now to weeks later, still nothing.

Also do not let the lady of teleworld touch your phone. She changed a bunch of permissions in my phone ( according to her that was the problem I couldn't reset my password) she did not set anything back again even though I asked her to. Since then my phone didn't recognise WhatsApp contacts and no app has any permission anymore. How am I worse off everytime I contact ING?

Sander De Wolf

Bespaar jezelf de moeite , met de twee blonde dames ( niet de iets oudere vrouw) het is niet duidelijk of dit loket telefoon repareerde of bankiers waren.

Die meiden weten niks af van bankzaken en konden me niet helpen met wel liefs 6 aanvragen voor mijn inlog . Die ik pas nodig had na de storing daarvoor nooit gehad dat ik tot nu 6 weken niet bij mijn spaargeld kom.

Er waren 4/5 klanten
Aan het wachten op een service van 1 computer en een blonde stagiaire die geen zin had neem ik aan in haar werk. Maar had wel gehoopt geholpen te worden.

Mr Duba Duba

Biggest joke of a bank!
Please chose another bank for students, business, everything, ING NL is not professional at all. Their waiting times for creating a bank account are between two to three weeks apparently and when asking on phone how long does it takes you are being lied that it will take maximum 3 days for creating an account. Their customer support keeps transfering you to different departments hoping to pass the call and don't deal with it. Please if you want to avoid frustration chose another provider.

Rolf Engels

Wat een geweldige dames super service aardig en vakkundig!